![]() ![]() To apply, visit the Clipper START website, call 1-85, or email Fare Credits When Transferring Between Golden Gate Ferry and Muni or the SMART Trainįor information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage.Ĭlipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. Add value, set up autoload, and check your balance! Get the app here > Clipper App. Use the app to manage your cards.Call our customer service center at 41, open Monday through Friday, 7am - 6pm. Youth or RTC Cards. Golden Gate Ferry customer service center at the San Rafael Transit Center is the only in-person location.Physical Cards. Purchase at ticket vending machines (TVMs) locations here >.Mobile Payment - RECOMMENDED!: Use Apple Pay or Google Pay to add Clipper Card to your mobile wallet and pay via phone, instructions here >.If you’re not paying with Clipper, please see an attendant for information about ticket purchase. Golden Gate Ferry NO LONGER accepts Blue and Gold tickets purchased online unless they were previously purchased for travel to Angel Island ONLY. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are not refundable. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. Tickets are valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). *Visit the Angel Island page for ticketing options and FAQs. Tickets & Clipperįerry tickets and adult Clipper cards may be purchased from terminal ticket machines in Larkspur, Sausalito, and San Francisco. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. No service to Chase Center at this time, stay tuned for updates. ![]() Find out more on our FAQ page.For more info). *Available at select piers only whilst staff are present. To ensure our vessels depart on time, customers who do not have the right tickets or arrive after pre-boarding has commenced or after the vessel is alongside, may be required to board the following sailing. You can choose anytime or off-peak travelcards, for any combination. To pay the correct fare, customers should only touch-in (if using Oyster/Contactless) when asked to do so. About Clipper Each Clipper will include 10 identical Metrolink adult 1-day travelcards. Ticket inspections are carried out at staffed piers during pre-boarding before the vessel arrives. All customers are advised to arrive at the pier at least 5 minutes prior to their intended sailing. At staffed piers, the team are at hand to help with information regarding capacity and wait times. This means if the vessel reaches capacity, boarding will be stopped. We operate a first come, first served boarding process at our piers, with season ticket holders (weekly, monthly and annual) boarded to their preferred sailing first* right behind any customers with disabilities.Įach of our vessels has a maximum capacity which we cannot exceed under any circumstances. ![]()
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